dat365 Privacy Policy

dat365 ("we", "our", "platform") is an online gaming service operated for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, disclose and protect your personal information.

By using the dat365 website (https://dat365.cam) you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

This Policy must be read together with our Terms and Conditions. Both documents together form an integral part of the agreement between you and us.

We collect only the information that is necessary to provide, operate and improve our services. The different types of information are described in detail below.

2.1 Registration and Identity Information

When you open an account with dat365, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Residential address
• National identity card or passport number (for KYC verification)

2.2 Financial Transaction Information

During deposit and withdrawal processes we collect:

• bKash, Nagad, Rocket or bank account number
• Transaction amount and date
• Type of payment method
• Transaction reference number

We do not store any full card numbers or bank PINs. All financial information is protected through SSL encryption.

2.3 Gaming Activity Information

We log the following information about your use of the platform:

• History and results of games played
• Bet amounts and frequency
• Session duration
• Bonus and promotion usage records

2.4 Technical and Device Information

When you visit our site, the following is collected automatically:

• IP address
• Browser type and version
• Device operating system
• Cookie and session data
• Page visit time and duration
• Referral source

dat365 uses your information only for lawful and specific purposes. We never sell your personal information to third parties.

3.1 Service Delivery and Operations

• Account creation, verification and management
• Confirming age verification (for users 21+)
• Processing deposit and withdrawal transactions
• Providing gaming services and storing results
• Awarding bonuses and rewards

3.2 Security and Fraud Prevention

• Detecting unauthorised account access
• Monitoring suspicious transactions
• Preventing use of multiple accounts
• Anti-money laundering (AML) measures

3.3 Responsible Gaming

We use your gaming activity information to identify problematic behaviour and provide support where needed. Visit our Responsible Gaming page to learn more.

3.4 Customer Service

• Providing assistance through live chat
• Resolving complaints
• Troubleshooting technical issues

3.5 Service Improvement

• Analysing and improving platform performance
• Planning new games and features
• Personalising the user experience

The dat365 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us improve our services.

4.1 Types of Cookies

4.2 Cookie Control

You have the option to accept or reject cookies through your browser settings. Please note that disabling essential cookies may cause some important features of our service to stop working.

dat365 does not sell your personal information to third parties for any commercial purpose. Information may be shared in the following limited circumstances:

5.1 Service Provider Partners

To operate our platform we work with trusted technology partners — such as payment gateways, game software providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.) and cybersecurity providers. These partners are given access only to the information necessary for their work. They are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed to relevant authorities to comply with applicable laws in Bangladesh or as part of a legal process (such as a court order or government investigation).

5.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to detect and prevent money laundering, fraud or other illegal activities.

5.4 Business Changes

In the event of a business merger, acquisition or other corporate change, user information may be transferred to the new authority. In that case we will notify you in advance and this Privacy Policy will remain in effect.

dat365 has implemented industry-standard technical and organisational measures to protect your information.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions are protected by 256-bit encryption
• Firewall: Advanced firewall prevents unauthorised access
• Secure Servers: Data stored on dedicated secured servers
• Two-Factor Authentication: An additional security layer at login
• Regular Security Audits: Periodic security reviews conducted by independent experts

6.2 Organisational Measures

• Staff training on data protection
• Data access follows a "need-to-know" policy
• Rapid incident response plan for security events
• Appointment of a Data Protection Officer

6.3 Your Responsibilities

We provide the highest level of protection on our end, but you are also responsible for the security of your account. Keep your password confidential, notify us immediately if you notice any suspicious activity, and always log out after using a public device.

dat365 retains your information only for as long as necessary.

7.1 Active Account

While your account is active we retain all your information. This is essential for providing services and customer support.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information is retained for the following reasons:

• Financial Transaction Records: For a specified period as required by legal obligations
• KYC Documents: To meet legal requirements
• Dispute Resolution Records: Until the relevant dispute is fully resolved

7.3 Data Deletion Requests

You may request deletion of information that is not essential beyond legal obligations. To do so, send an email to [email protected].

You have certain important rights regarding your personal information. dat365 respects these rights and is committed to making them easy to exercise.

To exercise these rights, contact us at [email protected] or speak with us in Bengali via our 24/7 live chat.

dat365 is intended for individuals aged 21 and above only. We do not intentionally collect any information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has opened an account, that account will be immediately closed and all associated data will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

dat365 may update this privacy policy from time to time. Such changes may occur due to changes in the scope of services, new legal requirements, or technological improvements.

10.1 Notice of Changes

For significant changes, we will inform you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice on the website
• Updating the "Last Updated" date at the top of the policy

10.2 Your Continued Use

Continuing to use our services after the updated policy is published means you have accepted the new policy. If you do not agree, please contact us.